Current Time 4:04:11pm
Weekday mornings 5:30am to 10am beginning September 2nd, 2014
Payment requirements & fees
Onsite visits for service have a minimum charge of 1 billable hour. Remote services involving diagnosis or repair of the client’s device have a minimum charge of .5 billable hours. Residential service are payable upon completion. Services rendered for businesses are payable by invoice which AVC Technical Services will generate within one week of completion of requested work. Payment is expected within 15 days of receipt of invoice. An additional late penalty of 5% of the invoiced amount will be added if payment has not been received within 30 days. Payments that have not been received within 90 days will be submitted to a collection service. Clients requesting hardware purchases of $1000 or more may require a payment of half the total invoiced amount at procurement with the remaining due upon delivery.
Repaired computer systems that have been paid for are available for pick-up for 45 days after completion at the AVC Technical Services office. After 45 days the client will be charged a $40 storage fee. Systems that remain at AVC's offices for longer than 60 days will be considered abandoned and become property of AVC Technical Services.
Software & Remote Support
AVC Technical Services may install software on your computer that it deems necessary to repair your issue. For software installations, AVC Technical Services may accept End User License Agreements on your behalf. AVC Technical Services may also use tools that allow remote access to your mobile device or computer.
AVC Technical Services will not backup any data on your product unless specifically requested to do so. Data backup will be billed at the agreed upon rate unless otherwise included in your services working agreement.
The information and data handled by AVC Technical Services will considered private and will not be shared or sold to any outside party. AVC Technical Services may use technology that allows for remote diagnosis and repair of client computer systems.
Limitation of Remedy
To the extent permitted by law, you agree that AVC Technical Services’s liability for damages related to its services is limited to the total amount you pay for the services, and you release AVC Technical Services from liability for any indirect, incidental, special or consequential damages. AVC Technical Services is not liable for loss, alteration or corruption of any data or loss of any media from your product.
In no event shall AVC Technical Services or their respective officers, directors, employees, representatives, agents, contractors or suppliers be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not AVC Technical Services has been advised of the possibility of any such damages.
Revisions to these terms and conditions.
AVC Technical Services may revise these terms and conditions at any time by updating our website at http://www.yourradioplace.com/terms. All revisions to these terms and conditions are effective for transactions after the update. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.
These are the active working terms and conditions of AVC Technical Services as of August 15, 2013.
Need Help? Contact the AVC Technical Services Help Desk!
There are various ways you can reach us. Pick the one that best suits you!
Office and Service Hours:
Our office hours are Monday thru Friday 8am to 5pm and staff is always available during those times. Requests made after hours will be responded to and scheduled during regular business hours by default. If you have a request that requires after hours, weekend work or a 24/7 emergency request, please note that when you contact us. IMPORTANT NOTE: After hours, weekend and 24/7 emergency rates are higher than our standard hourly rates.
You can call us anytime, not just during regular business hours! After hours, however, you will get our voicemail service. Please leave a detailed message and include as much information as possible about your issue. You should also include your full name; an email address, if possible; and the preferred phone number at which we can contact you about your request. Once your voicemail is received, our help desk will assign a ticket number and a technician will contact you as soon as possible. If you provided an email address, that information along with any updates will be sent to that address.
The phone numbers to call are:
- In the Cambridge area: (740) 432-5605
- In the Caldwell area: (740) 732-5777
- In the Barnesville area: (740) 484-4430
Office hours are Monday through Friday 8 AM to 5 PM. If you have a request that requires after hours, weekend work or a 24/7 emergency request, please note that when you contact us. IMPORTANT NOTE: After hours, weekend and 24/7 emergency rates are higher than our standard hourly rates.
Our current clients can reach us quickly and most conveniently through their personal client portal. There you can create a ticket automatically tied to your account without having to add all of the details...we do it for you! Simply click on the "create a ticket" link and fill in the blanks. Please include as much information as possible about your issue. Once you submit your request, it will immediately be assigned a ticket number, appear in your portal and a technician will contact you as soon as possible via phone or email with any updates. You can also log into your personal client portal ANYTIME to see what progress has been made to resolve your issues plus a lot more! Login to your client portal now.
Mailing and Physical Address, Map & Directions:
Office hours are Monday through Friday 8 AM to 5 PM.
Follow us online too!
AVC Communications, Inc. Technical Services
**Please note that you CANNOT request support through social these social media links!
Let us help manage your Smart Phones, Tablets, I-Pad and other Mobile Devices!
AVC Technologies is the only local IT company offering complete mobile device (smart phones, tablets, I-Pads) management for individuals and businesses alike. Just look at some of the things we can do for you and your device all for one low, monthly cost.
Take action when your mobile device is lost or stolen!
Losing a mobile device can be devastating, especially when business contacts and data are stored on it. With our service, we can find the device’s location, send it a message, lock the screen, selectively wipe corporate data, or completely wipe the entire phone.
Email set-up in just a few clicks.
Need to add a new email account to your phone or tablet? We can do it for you anywhere quickly and easily!
Enforce security policies.
We can apply individual or a common set of security policies to mobile devices. We can enforce minimum passcode requirements, prevent users from accessing certain features like YouTube or the devices’ camera, and stop them from making purchases in iTunes or from within apps.
Additional features checklist
- The ONLY service locally that monitors the warranty expiry date of Apple devices
- Devices can be fully wiped, or selected data (for example, Exchange emails) can be wiped
- Devices can be tracked, and their current and historical locations can be plotted on a map
- Devices can be remotely locked to prevent unwanted access
- Our techs can send messages to one or more mobile devices, making it easy to alert users if needed
- Provide a full audit trail that shows who has modified or taken action against a device
Anti-virus, anti-spam, anti-malware, personal firewall and host intrusion prevention
AVC Technical Services delivers anti-virus, client-side anti-spam, anti-malware, personal firewall and host intrusion prevention for Windows desktops, laptops and servers at a price you would normally pay for just one of those services. We configure, update, and monitor it all for you everyday, keeping you protected with enterprise level security. Available for both residential and businesses of all sizes.
Comprehensive Windows protection
Delivers an all-in-one security solution, advanced proactive technologies such as the genetic heuristic engine, behavioral blocking and behavioral scanning ensures your computers are fully protected.
We automatically download and install the latest detection updates on your PC even if it is not at your home or on your business network, as long as it's on and online. This ensures maximum protection anywhere, any time.
Real-time incident and alerts monitoring
Allows our technical staff to stay alert and take actions in real time when security issues arrive.
- Anti-virus and anti-spyware
- Firewall Intrusion prevention
- Proactive detection
- On-demand behavioral analysis
- Rule-based system behavior blocking
- Endpoint anti-spam
- Malware audit & disinfection service
- Application control 2007 WildList proactive detection
- Behavioral analysis detection
- Rootkit detection
Our goal is to offer quality and cost effective computer repair and IT related products and services. Our rates are very competitive and our solutions are tailored to meet your needs!
AVC Technical Services offers a full range of computer services to monitor, maintain, repair and secure your computer, servers, and network. Our services are customized to fit your needs and reasonably priced. Contact us today to get details about how we can keep your business or home PC's running safely and smoothly.
We do computer repair, both remote support and onsite services, proactive PC monitoring and remote maintainence, IT consulting, website design and hosting, pc upgrades, servers, data backup and recovery, networking and much more. We are the East Central Ohio Computer Repair and IT Services specialist providing first class computer services to homes and businesses across the area.
LOCAL Computer and Network Support Solutions, On-site or Remote Computer Repair, Replacment & other Services
We will provide you IT services on time, on budget and deliver professional results. We walk you through our services and explain exactly how we can help you stay up and running proactively, saving you money and time and doing it at a price you can afford.
When a problem occurs with a computer or network you can take advantage of our on-call, on-site services to troubleshoot and repair the problem quickly. Our network administration and Remote Management and Monitoring programs work to proactively prevent problems on your computers and network. Our network management system is designed to prevent potential network outages and computer problems by alerting us or potential problems many times before they cause any outage or degradation of service.
Finally, a Cambridge, Ohio based IT Support company that will deliver IT Support services to small and medium sized businesses the right way! When you think Computer Support, think AVC Technical Services.
Office hours are Monday thru Friday 8am to 5pm. 24 Hour and Emergency Service and Support is available. Contact us for details.
On-Site Computer Support, Repair, Upgrades and Replacements
If you are under a tight deadline, you cannot afford a technical mishap on your computer. Problems can pop up at any time and cause you a major headache and inconvenience. That’s where AVC Technical Services can save the day! Our experienced staff provides computer service and repair, as well as technical support for customers across the area. With more than 40 years of combined experience, we can help you get your PC, MAC, or laptop up and running in no time, either through a visit to your home or office, or even online! In many cases we can fix your computer issues the same day. We also provide complete repair service for networks, printers, and other computer hardware. Examples of our computer repair and support services include: Setup and configuration of computer equipment and hardware, Virus, spyware, and malware removal and Data recovery to name a few.
READ MORE about our computer repairs, upgrades and replacement services
Remote Computer Support, Repair and Monitoring
Our Remote Computer & Monitoring Solution will keep your systems up to date, monitor them for issues, allow us to remotely repair problems and respond to problems quicker. Best of all... it will also save you money! This service allows us to remotely manage your computers, servers and network. We monitor a number of important items and when problems arise we are alerted us as soon as the problem is detected allowing us to fix it, many times before they cause any outage or down time. This adds up to a huge savings for you... as much as 40% on your total computer services and IT related expenses over the next year compared to other service providers in the area. You'll be surprised just how in-expensive it is... literally pennies per day! Our online repairs are completely secure, and you can even watch every step of the process!
Anti-Virus and Mal-Ware Protection, Computer Security at one low price
PC's and Computer networks are facing an unprecedented number of threats. Last year alone a new malicious threat in the form of spam, phishing attacks, malware, or viruses was released to the Internet every 3.5 seconds. As unbelievable as that sounds this year the threat level has increased to three new threats being introduced every second! In addition, Spam comprises almost 80% of all email traffic sent over the Internet.
Email remains the number one method for introducing viruses and other malicious code to your computer, your network and it's devices. Without appropriate protection you rely soley on yourself and your employees not to open suspicious emails or click on malicious hyperlinks. This simply is not good enough. Our Security Manager Service delivers enterprise quality layers of defense against this growing threat and costs as little as one penny a day per PC!
READ MORE about our Security Manager Service providing desktop-level detection and handling of threats based on industry-leading security technology.
Backup Management and Data Recovery
AVC's Backup Manager is a suite of data management applications that make it easier and more affordable to protect and restore your data and we manage and verify your backup for you every day! Backup Manager is a disk-based recovery solution that simplifies and speeds up the recovery of your data when you need it. Back up physical and virtual servers as well as laptops and desktop workstations. Offsite or "Cloud" backup services are also available.
READ MORE about our Backup Managment Recovery Services.
Mobile Device Management for your Smart Phones, Tablets and I-Pads
Lose your smart phone? Someone stole your I-Pad? We can take action when a mobile device is lost or stolen, especially when confidential information and data is stored on it. We can help find out your mobile device’s location, send it a message, lock the screen, selectively wipe sensitive data or completely wipe the entire phone! AVC Technical Services can also ensure that your mobile devices are secure, appropriately configured and optimized. We can remotely trouble shoot problems, set-up or re-configure your email anywhere or monitor them for potential problems.
READ MORE about our Mobile Device Managment Services.
Computer Software Patch Management keeps you up to date
Patch Management provides you with the peace and mind of knowing that your primary computer software (Windows, JAVA, Adobe Etc...) is alway's up to date without lifting a finger. We do it all for you! Ask your AVC Technician about this service or contact us for more details.
Computer Inventory Management
We store your computer, server or device information for everything on your network so we can expeditie repairs and replacement of all of your hardware. For most devices this also includes Warranty Information, License Keys, Installed Applications and Hardware. We can provode inventory reports for every device! Ask your AVC Technician about this service or contact us for more details.
Are your vital systems, files and other data backed up daily?
I doesn't matter if your company employs 1 person, a dozen people or a couple hundred, any data stored on office computers and servers is critical for company operations. Those files may include personal employee information, expense reports and invoices, inventory, business history and various other important company data.
Whether it is from a rogue link, hard drive crash, power surge or even a simple drink spill, an unexpected problem can wipe out that information in just a few seconds, and if you are not prepared, it can leave you feeling helpless, and having to rebuild from scratch. More importantly, it can drastically reduce your company’s productivity, and furthermore, its bottom line... even it's future success is at risk. All of these are issues that you cannot afford.
Regular backups of critical data and systems is a critical and often overlooked part of computer and network maintainence. AVC Technical Services offers a managed backup and monitoring service that will give you the capability to restore data and systems in the event of a simple deleted file or full blown catastrophe. Our backup service includes on-site backups, an option for offsite storage, and includes monitors to alert us in the event backups fail to run or complete. We do all the work... and verify that it's done right, every day.
Backup service fees are based on a various factors including how much data you will need to backup, how long you would like to keep backups, if it's on-site or in the cloud, and type of storage device. AVC managed backups work to backup servers, desktops, laptops and other mission critical devices data.
Home PC options are also available!
Affordable Remote Computer Repair & Proactive Monitoring
Support for home and business users
Online remote supprt is the practice of having your computer worked on by a technician over the internet. The technician can view your screen and move the mouse and keyboard safely from a remote location as easily as if he or she was there. Online computer support is FAST! It's more convenient too! Receive help quicker without having to bring your computer to our shop or wait for a tech to arrive to you. Best of all it's more affordable. Our costs are much lower than sending a tech to you…. this lets us charge you much less for the same high quality service as you would receive from an onsite technician.
This service is safe and secure. When you connect to one of our technicians, the connection is the same high level of security used when transmitting sensitive information online like when using online banking or purchasing from reputable retailer. Also, you are in complete control of the remote session and can take control of the mouse anytime or you can end the session immediately.
There are times when an online remote session will not be adequate to remedy a particular problem. In those cases you can bring your PC to our shop or we will schedule an onsite technician to be physically sent to your location.
We will always work with you to make sure you’re satisfied with our work. Please understand the volatile nature of computers, and that some problems can be recurring but not necessarily due to poor service. For example some computers are reinfected with the same virus or spyware after a user repeats the same actions that got the system infected in the first place. We will work with you to complete the job to your satisfaction.
Remote PC Managment and Monitoring for home and business
What distinguishes AVC Technical Services from our competitors is our 24/7 Remote Management and Monitoring service that will monitor things like systems resources on your servers and computers in order to diagnose and resolve issues before they arise. Our system will alert our staff when a condition on your computer or computer network is triggered.. for example when you have reached 90% usage of your hard drive storage, a file backup fails or system memory is full. It will also alert us proactively about conditions that may indicate a problem or issue that could lead to a problem in the future. We can configure our monitors on a number of diffrent criteria and peripherals like printers, backup hard drives, tablets, websites, email service, etc. . .
When an alert is triggered we are immeadiately notified and our technical staff works to proactively resolve the issue, many times before it causes down time or malfunction.
Our extensive system also allows us remote access to your systems with your approval so that we can respond quickly without you having to wait for a technician to arrive on-site. Remote access also allows us access your systems after business hours so that our maintenance crew can run administrative and preventive maintenance task during off peak hours to allow you to operate uninterrupted more of the time.
We integrate our Remote Monitoring and Management Services into our other managed service offerings providing an integrated solution or if you prefer, as a stand alone service.
This service helps businesses of all sizes to REDUCE IT operating costs, identify and resolve network issues before they occur; decrease downtime and increase user productivity; Better manage computer assets; mprove the reliability and security of your network.
Our Remote Management and Monitoring Service is affordable for every business or residental computer user, costing only pennies per day for a PC!